REFUND POLICY

Worknite — AI-Powered Tax Management Platform

Effective Date: 01 January 2026
Last Updated: 19 July 2026 Version: 2.2

1. OVERVIEW & GUIDING PRINCIPLES

1.1 Our Approach

Worknite is committed to fair and transparent refund practices. We understand that:

• You may need to cancel or switch plans
• Technical issues may disrupt your experience
• You may be dissatisfied with the service
• Mistakes happen (duplicate charges, billing errors)

This policy outlines when we offer refunds and how to request them.

1.2 Key Principle: Prepaid 30-Day Access

Worknite plan payments are one-time purchases for a 30-day access period:

• You pay upfront for the selected plan
• The payment does not renew automatically
• Continued paid access requires a new manual purchase after the current period ends
• AI-assisted operations remain subject to the selected plan's usage allowance and fair-use controls
• Refunds are available only under specific conditions (detailed below)

2. ACCESS PLANS & PRICING

2.1 Access Plans

Worknite offers prepaid 30-day access plans billed in INR. Paid users may also be offered an Add money / AI credit top-up when their metered AI allowance is exhausted or nearly exhausted.

Current plan prices, allowance structure, top-up minimums, and support levels are shown in the relevant workspace checkout. AI usage is metered and does not guarantee a fixed number of cases, documents, analyses, drafts, or chat responses; actual capacity varies with the processing required. Displayed access-plan prices are inclusive of applicable GST. Top-up credit is shown as the base AI-credit amount and the checkout may add applicable GST on top. Pricing is subject to change with advance notice; see Section 13 (Changes).

2.2 No Free Trial

If a free or trial allowance is offered, its limits and duration are shown in the product. A trial does not create an automatic paid renewal.

3. END OF ACCESS & MANUAL RENEWAL

3.1 No Automatic Renewal

• No cancellation is required to prevent another charge
• Paid access ends automatically when the 30-day period expires
• To continue, you must select a plan and pay again manually

3.2 Access During the Purchased Period

• Subject to the selected plan's metered AI allowance, new AI-assisted operations remain available until the allowance is exhausted or the displayed access-end date is reached; saved cases and work remain accessible as described in the product
• An unused portion of the period is not automatically refunded
• Account and case-retention rules are separate from the paid access period

3.3 Changing Plans

You may select a different available plan when making a future manual purchase. Any refund for an existing purchase is governed by Section 4.

4. REFUND ELIGIBILITY & SCENARIOS

4.1 Refunds Offered (Specific Scenarios Only)

Scenario 1: 7-Day Grace Period (First Purchase)

Eligibility: You purchased a Worknite plan for the first time and request a refund within 7 calendar days of payment.

Conditions:

• Refund granted regardless of usage (even if you extensively used the platform)
• No questions asked
• Only one 7-day refund per user account
• Applies to the first 30-day plan purchase only

Refund amount: Eligible payment amount, including the applicable GST treatment shown on the invoice or credit note Processing: Within 7–10 business days to original payment method

Rationale: Consumer-friendly "try it out" window. If you're not satisfied after your first week, no penalty.

Scenario 2: Duplicate Charge

Eligibility: You were charged twice for the same intended manual purchase because of a technical or payment-processing error.

Conditions:

• We must confirm the duplicate charge in our records
• You must report it within 30 days of the duplicate charge
• Duplicate charges beyond 30 days may not be refunded

Refund amount: Full amount of duplicate charge Processing: Within 7–10 business days to original payment method

Example: You were charged ₹1,999 on June 1, then accidentally charged again on June 2. You report on June 10. We refund the second ₹1,999.

Scenario 3: Technical Failure (Partial Refund)

Eligibility: Worknite was materially unavailable or non-functional for a substantial portion of your 30-day access period due to our technical failure.

Conditions:

• Downtime must exceed 6 cumulative hours during the access period (excluding scheduled maintenance)
• You must report the issue within 7 days of the outage
• We must confirm the outage in our logs
• Refund is pro-rata (not full refund)

Pro-rata Calculation:

Refund = (Access Plan Price) × (Hours Outage / 720 hours in 30 days) × 0.5

Note: We refund only 50% of the calculated pro-rata amount because you retained partial service access.

Example:

• You paid ₹1,999 for Tier 2
• Platform was down for 12 hours on June 5–6 (our server failure)
• Pro-rata: ₹1,999 × (12/720) × 0.5 = ₹16.66
• You receive ₹16.66 refund

Processing: Within 14 business days of verification

Scenario 4: Billing Error (Incorrect Charge)

Eligibility: You were charged an incorrect amount (e.g., wrong tier, currency conversion error, GST miscalculation).

Conditions:

• You must identify the error and report within 30 days
• We confirm the billing mistake in our records
• We issue a correcting refund or credit

Refund amount: Difference between what you paid and what you should have paid Processing: Within 7–10 business days

Example: You subscribed to Tier 2 (₹1,999) but were charged ₹2,499. We refund ₹500.

Scenario 5: Payment Not Received (No Access Given)

Eligibility: You initiated payment and were charged, but never received service access (account never activated).

Conditions:

• You report within 7 days of payment
• We confirm your account was not activated due to our error
• Refund is automatic (no questions asked)

Refund amount: Full payment Processing: Within 7–10 business days

4.2 Refunds NOT Offered (Ineligible Scenarios)

❌ AI Output Dissatisfaction

Not Refundable: You requested a refund because AI-generated drafts, case notes, or analysis were inaccurate, unhelpful, or not what you expected.

Reason: AI outputs are drafting aids intended to assist, not replace, professional judgment. Quality depends on:

• Input document clarity
• Complexity of your case
• AI model limitations
• User expectations vs. actual capabilities

Refunds are not available for feature limitations or AI inaccuracy. See Terms of Service, Section 3 (AI Disclaimers).

Your recourse: Contact support for guidance on how to improve outputs (better document format, clearer questions, etc.).

❌ Unused Allowance / Top-Up Credit

Not Refundable: You paid for an access allowance or AI credit top-up and did not use it (either because you didn't use the platform, switched plans, or your usage needs changed).

Reason: The plan allowance forms part of the purchased 30-day access period. Top-up credit is a prepaid AI-credit balance. Unused allowance or credit does not create an automatic cash balance or pro-rata refund.

Example: You purchased a plan or added AI credit but used only part of the available allowance/credit. The unused portion does not create a cash refund.

Best practice: Select the plan that matches your expected use during the 30-day period.

❌ Partial-Period Usage (Non-Refundable)

Not Refundable: You purchased access, used the platform for part of the 30-day period, and requested a refund for the unused portion.

Reason: Access is purchased as a 30-day period, not by the day or hour. You retain access, subject to plan limits, until the displayed end date.

Example: You purchase access on June 15 and stop using it on June 20. Outside an applicable refund window, no automatic pro-rata refund is created for the remaining days.

Your option: Do not manually purchase another period after the current access expires.

❌ Terms of Service Violation

Not Refundable: Your account was suspended or terminated due to violation of our Terms of Service.

Violations include:

• Using Worknite for illegal purposes
• Attempting to hack or reverse-engineer the platform
• Uploading malicious content
• Generating fraudulent tax documents
• Harassment or abuse
• Reselling access without permission

Your recourse: If you believe the suspension was in error, email support@worknite.in with detailed explanation. We will review and may reinstate + refund if the suspension was incorrect.

❌ Free Tier / Promotional Credits

Not Refundable: You used free tier or promotional credits and now request a refund.

Reason: Free and promotional credits have no monetary value and cannot be refunded.

Example: Worknite grants a free preview, trial allowance, coupon, or promotional credit. Because you did not pay cash for that allowance, it cannot be converted into a refund.

❌ Buyer's Remorse (After 7-Day Window)

Not Refundable: You purchased access, used the platform actively for more than the stated grace period, and now want a refund because you changed your mind.

Reason: 7-day grace period is our "try it out" window. After 7 days, you've had fair opportunity to evaluate; no further refunds for dissatisfaction.

Your options:

• Do not purchase another 30-day period
• Select a different available plan on a future manual purchase
• Contact support if exceptional circumstances apply

❌ Government Penalties or Tax Consequences

Not Refundable: You used Worknite-generated content, filed it with tax authorities, faced penalties or interest, and now blame Worknite.

Reason: You are responsible for verifying AI outputs before submission (Terms of Service, Section 3). Worknite is not liable for consequences of your reliance on AI content.

❌ Currency Fluctuation or Exchange Rates

Not Refundable: You paid in INR and the currency rate moved; you now want the "overpayment" refunded.

Reason: Currency fluctuations are not our responsibility. Price in INR is fixed at time of purchase.

❌ Bank or Payment Processor Delays

Not automatically refundable: Your bank shows a pending or delayed status for a payment you intentionally initiated.

Reason: Worknite does not initiate an automatic renewal. A pending payment must first be confirmed as successful, failed, reversed, or duplicated.

Your option: Contact support with the Razorpay payment reference if the status remains unclear or a duplicate debit appears.

4.3 Special Cases & Edge Cases

What if I paid but payment failed to process?

• No charge = no refund needed
• Contact support with payment reference to confirm

What if I requested refund but am now eligible for credit instead?

• We may offer account credit (₹X worth of future charges) instead of cash refund
• You may accept or reject; if rejected, we will refund to original payment method

What if I paid in another currency (if international support added)?

• Refunds processed in original currency at rate of day of refund
• Exchange rate fluctuation not our responsibility

What if my payment method no longer exists (e.g., old card)?

• We attempt refund to original method
• If that fails, we may issue account credit or require new payment details
• Refund delays due to outdated payment method are not our responsibility

5. HOW TO REQUEST A REFUND

5.1 Refund Request Process

Step 1: Email Support

• To: support@worknite.in
• Subject: "REFUND REQUEST" or "CANCEL + REFUND"
• Include in body:
  • Your registered email address
  • Account email (if different)
  • Payment transaction ID (if you have it)
  • Payment date
  • Refund reason (7-day grace, duplicate charge, technical failure, etc.)
  • Brief explanation (1–2 paragraphs)

Example email:

Subject: REFUND REQUEST — 7-Day Grace

I subscribed to Tier 2 on June 1, 2026 and paid ₹1,999 via card ending in 1234.
Transaction ID: TXN123456789.

I'm requesting a refund under the 7-day grace period (still within window).
I'd like to explore other options before committing.

Please process refund to my original payment method.

Thanks,
[Your Name]
[Your Email]

Step 2: We Review & Respond

• Timeline: Within 5 business days (Mon–Fri, not counting weekends/holidays)
• Response: Email with decision (approved/denied) and explanation
• If questions: We may ask for clarification; you have 7 days to respond

Step 3: Refund Processing

• If approved: We initiate refund to original payment method
• Processing time: 7–10 business days (depends on your bank)
• Confirmation: We'll email you a refund reference number

Step 4: Confirm Receipt

• Check your bank/payment account for refund
• May take 1–2 additional days depending on bank processing
• If refund doesn't appear after 10 days, contact support with bank statement proof

5.2 Escalation (If Denied)

If your refund request is denied but you believe it should be approved:

1. Reply to denial email with:

   • Reason why you disagree
   • Additional evidence (screenshots, emails, etc.)
   • Reference to specific section of this policy

2. We escalate to senior review within 7 days

3. Final decision provided within 14 days of escalation

4. If still denied: You may pursue arbitration per Terms of Service (Section 16)

5.3 Important Notes

• No phone refund requests: Email only (creates documented trail)
• No automatic refunds: You must explicitly request
• No refund without explicit request: Even if your 7-day window closes, you can still request; we'll evaluate
• Multiple requests: Don't submit duplicate requests; we review all submissions together

6. ANNUAL PLANS

Worknite does not currently offer an automatically renewing annual plan. If an annual product is introduced, its price, renewal method, and refund terms will be disclosed before purchase.

7. SPECIAL REQUESTS & ACCOMMODATIONS

7.1 Access Pauses

Worknite does not currently provide an automatic pause or restart facility. Contact support if exceptional circumstances prevent use during a purchased period; any accommodation is discretionary.

7.2 Account Credit (Instead of Refund)

We may offer account credit (future billing adjustment) instead of cash refund in some cases:

• You may receive an amount to use toward a future access purchase
• Expires after 12 months if unused
• No cash value; non-transferable
• You may accept or decline (decline = cash refund instead)

When offered: When cash refund is complicated (e.g., payment method no longer exists, extreme exchange rate fluctuation)

7.3 Promotional Refunds (Exceptions)

Worknite may offer promotional refunds or credits for:

• Service outages affecting many users
• Major platform bugs harming multiple customers
• Goodwill gestures for long-term users
• Special circumstances (e.g., documented account compromise)

These are at our sole discretion and do not constitute a right.

8. PAYMENT METHOD & PROCESSING

8.1 Refund Method

Refunds are processed to your original payment method:

8.2 If Original Method Unavailable

If your original payment method no longer exists (e.g., card expired, account closed):

• We attempt refund; bank rejects it
• We'll email you asking for new payment details
• You provide updated bank account details
• We re-attempt refund to new account

Delays due to your unavailable payment method are not Worknite's responsibility.

8.3 Refund Processing Responsibility

Worknite's responsibility ends once we initiate refund:

• We submit refund to payment gateway (Razorpay)
• Razorpay processes refund to your bank/wallet
• Your bank/wallet credits your account (can take 1–10 days)

If refund appears late: Contact your bank, not us (provide our refund reference number).

9. TAX TREATMENT OF REFUNDS

9.1 GST on Refunds

Worknite's displayed access-plan price includes 18% GST (Goods and Services Tax). For Add money / AI credit top-ups, the displayed credit amount is the pre-GST credit balance and applicable GST may be charged on top at checkout:

Refund calculation:

• If you paid ₹1,999 for an access plan (inclusive of 18% GST ≈ ₹1,694 + ₹305 GST), a full approved refund returns ₹1,999
• If you added ₹500 AI credit and paid ₹590 total including GST, a full approved refund returns the amount actually paid through checkout, subject to the applicable credit-note/GST treatment

9.2 Your Tax Responsibility

• You are responsible for GST reporting on refunded amounts
• If Worknite issued you an invoice, refund will be noted as credit note
• For GST filing, treat refund per GST Rules
• Worknite will provide credit note if requested

9.3 Invoice & Credit Notes

• Original invoice provided at time of payment
• Credit note issued for any refund (requested separately)
• Both documents necessary for your accounting/tax records

Request credit note: Email support@worknite.in with "BILLING" in the subject, payment details and refund date

10. REFUND DISPUTES & RESOLUTION

10.1 What if We Disagree on Refund Eligibility?

If you believe you're entitled to a refund but we've denied it:

Step 1: Clarification (Email)

• Reply to our denial with detailed explanation
• Cite specific policy section
• Provide supporting evidence (screenshots, payment receipts, etc.)
• We'll reconsider within 7 days

Step 2: Escalation to Senior Review (14 Days)

• If unsatisfied with our response, email support@worknite.in with "ESCALATION" in subject
• Senior manager reviews dispute
• Final decision within 14 days

Step 3: Dispute Resolution (30 Days)

• If still unresolved, refer to Terms of Service, Section 16 (Dispute Resolution)
• Either party may pursue mediation or arbitration in Mumbai

10.2 Chargeback / Payment Processor Dispute

If you initiate a chargeback with your bank or payment processor (disputing the charge):

• Worknite will defend the charge with payment processor
• If chargeback succeeds despite our defense, we may suspend your account permanently
• You will not be eligible for further refunds from Worknite
• Your data may be deleted per Terms of Service

Reason: Chargebacks are last resort for fraud; using them for legitimate service disputes violates payment processor agreements.

Best practice: Contact support first; we'll resolve refund issues fairly.

11. CREDIT & COUPON CODES

11.1 Promotional Credits

Worknite may issue promotional credits (e.g., "₹500 off first month"):

• Non-refundable — cannot be converted to cash
• Expiration: Typically 30–90 days from issue
• Usage: Applied to an eligible future manual purchase as stated when issued
• Non-transferable — cannot be gifted to other accounts

11.2 Coupon Codes

If you have a coupon code (e.g., from email, partner, referral):

• Enter at checkout for discount
• Discount applies only to the eligible purchase on which it is accepted
• Unused codes cannot be refunded
• Expired codes are void

11.3 Cannot Combine Credits

• Promotional credits cannot be combined (use the highest value)
• Coupons cannot be stacked (one per purchase)
• If multiple codes applied, we use the most valuable

12. CORPORATE / TEAM ACCOUNTS (FUTURE)

If Worknite offers team/corporate accounts:

12.1 Team Plan Refunds

• Account owner may request refund (only)
• Refund must be requested by account owner email address
• Refunds processed to original payment method on account
• Individual team members cannot request refunds

12.2 Team Member Removal

• Removing a team member does not trigger refund
• Any future team-plan adjustment would be disclosed before purchase
• No cash refund is created solely by removing a team member

13. CHANGES TO REFUND POLICY

13.1 Policy Updates

Worknite may update this Refund Policy at any time:

• Material changes (expand or restrict refunds) — 30 days' notice via email
• Minor clarifications (formatting, examples) — effective immediately

13.2 Your Rights After Changes

• For pending requests: Old policy applies if request submitted before change date
• For new requests: New policy applies
• Continued use: Implies acceptance of updated policy

13.3 Policy History

• Version 1.0 — 01 January 2026 (basic)
• Version 2.0 — 16 June 2026 (comprehensive: credits, tiers, pro-rata, edge cases)
• Version 2.1 — 16 July 2026 (corrected one-time 30-day access, manual renewal, and GST treatment)
• Version 2.2 — 19 July 2026 (aligned top-up credit, metered allowance, and promotional/free-credit wording with the current product)

14. CONTACT & SUPPORT

14.1 Refund Inquiries

Email: support@worknite.in Subject: "REFUND REQUEST" or "REFUND QUESTION"
Response time: 5 business days

14.2 Billing Questions (Not Refund)

Email: support@worknite.in Subject: "BILLING QUESTION" (include invoice/reference)
Response time: 5 business days

14.3 Escalation

Email: support@worknite.in with "ESCALATION" in subject Response time: 7 business days

14.4 Hours of Operation

Monday–Friday: 10 AM–6 PM IST
Holidays: No support (respond next business day)
Weekend requests: Replied Monday

15. COMMON QUESTIONS & EXAMPLES

Q: I subscribed 3 days ago. Can I get a full refund?

A: Yes, within 7-day grace period. Email support@worknite.in with "REFUND REQUEST" and we'll process full refund within 5 business days.

Q: I did not use all of my plan allowance. Can I get the unused portion back?

A: No automatic pro-rata refund is created by unused allowance during a purchased 30-day access period.

Q: I paid on June 1, used the platform for 2 weeks, then cancelled. Can I get a refund?

A: No automatic pro-rata refund applies after the stated grace period. You retain access until the displayed end date, subject to plan limits.

Q: The platform was down for 8 hours last month. Can I get a refund?

A: Yes, possibly. Email support with details (date, time, duration, impact). If confirmed, pro-rata refund ≈ ₹22 (for 8 hours out of 720-hour month). Refund processed if your claim is legitimate.

Q: I was charged twice by mistake. What do I do?

A: Email support@worknite.in with "DUPLICATE CHARGE" in subject, include both transaction IDs. We'll verify and refund the second charge within 7–10 days.

Q: I requested a refund 3 weeks ago and haven't received it. What's the delay?

A: Refunds take 7–10 business days from approval. If it's been >10 days, check:

1. Your bank (may take 1–2 extra days)
2. Junk/spam email (we might have sent confirmation)
3. Email us your refund reference number and bank statement

Q: Can I get a refund if I just changed my mind?

A: Only within the stated grace period. After that, no refund is automatically available for a change of mind. The purchase does not auto-renew.

Q: Can I choose a different plan next time?

A: Yes. Select an available plan when you manually purchase the next 30-day period. This does not create a refund for the current period.

Q: What if I used AI-generated content and it was wrong? Can I get a refund?

A: No. AI outputs are drafting aids intended to assist. You must independently verify before use. See Terms of Service, Section 3. If the platform itself malfunctioned, contact support (may qualify for technical failure refund).

16. ACKNOWLEDGMENT

By purchasing a Worknite access plan, you:

• Acknowledge you have read and understood this Refund Policy
• Accept that refunds are limited to specific scenarios (7-day grace, duplicates, technical failure, billing errors)
• Understand that unused allowance and partial-period usage do not create an automatic pro-rata refund
• Agree that AI output quality is not grounds for refund
• Accept all payment terms and timelines outlined above

If you do not agree with this policy, do not purchase a plan.

End of Refund Policy

Document Version: 2.2 Last Updated: 19 July 2026 Next Review: 19 July 2027 (or upon material change)

For questions, email support@worknite.in.

APPENDIX: QUICK REFERENCE

Questions? Email support@worknite.in with subject "REFUND POLICY QUESTION".